Shipping policy
1. Order Processing Time
Orders are processed within 1–3 business days.
Orders placed after 4:00 PM (ET) will be processed on the next business day.
Please note that processing time does not include shipping transit time.
2. Shipping Origin & Manufacturing Information
All orders are shipped from our United States warehouse for fast and reliable delivery.
Manufacturing Location:
Manufacturing (China):
Room 301, 3rd Floor, Building 1
No. 22 East Jinshi Avenue, Shiling Town
Huadu District, Guangzhou 510850
Guangdong, China
Products are manufactured in China and quality-checked before being shipped from our US fulfillment center.
3. Domestic Shipping (United States)
🚚 Standard Shipping
- Free shipping on orders over $50 USD
- Orders under $50 USD: $4.00 shipping fee
Estimated delivery time:
3–7 business days (after dispatch)
⚡ Expedited Shipping
- Available for orders over $70 USD
- $8.00 expedited shipping fee
Estimated delivery time:
2–4 business days (after dispatch)
4. International Shipping
We offer international shipping to selected countries.
Shipping fees vary depending on destination, package weight, and carrier rates.
Final shipping cost will be calculated at checkout.
Estimated delivery time:
7–15 business days, depending on destination and customs processing.
Please note:
Customs duties, import taxes, and additional fees may apply depending on the destination country. These charges are the responsibility of the customer.
5. Shipping Restrictions
We currently do not ship to certain remote or restricted regions.
If your address is not supported, you will be notified at checkout.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
7. Delays & Exceptions
While we aim to deliver within estimated timeframes, delays may occur due to:
- Weather conditions
- Carrier delays
- Customs inspections (international orders)
- Peak holiday seasons
Kurivo is not responsible for delays caused by third-party shipping carriers.
8. Address Accuracy
Please ensure your shipping address is correct before placing an order.
Kurivo is not responsible for:
- Incorrect or incomplete addresses
- Undeliverable packages due to customer input errors
If a package is returned due to an incorrect address, reshipping fees may apply.
9. Lost or Stolen Packages
If your package is marked as delivered but cannot be found:
- Please check with neighbors or local carriers first
- Contact us within 7 days of delivery status
We will assist in investigating the issue with the shipping carrier.
10. Contact Us
Email: info@kurivopet.com
Phone: (+1) 213-980-5069
Support Hours: Monday–Friday, 10:00 AM – 4:00 PM (ET)