Refund policy

1. Return Eligibility

We accept returns within 30 days of delivery.

We aim to provide a flexible return experience while maintaining product quality standards.

Eligible return conditions include:

  • New, unused items
  • Items with light or minor signs of use that do not affect resale value
  • Items in original condition and packaging where possible
  • All tags and accessories included (if applicable)

We reserve the right to determine whether an item is in resellable condition.

2. Acceptable Condition Standard

We allow lightly used items under the following conditions:

  • No severe damage, tears, or stains
  • No strong odor (smoke, perfume, etc.)
  • No structural modification or alteration
  • Product remains safe and functional for resale

Items that meet these conditions may be eligible for partial or full refund depending on inspection.

3. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Items damaged due to misuse or negligence
  • Items returned beyond the 30-day return window
  • Items that are heavily used or not suitable for resale

4. Return Process

To initiate a return:

  1. Contact our support team at info@kurivopet.com
  2. Provide your order number and reason for return
  3. Receive return instructions
  4. Ship the item back using a trackable shipping method

Return Address:

Kurivo Returns Center
1805 SE Lund Ave
Port Orchard, WA 98366
United States

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval status.

Refund options include:

  • Full refund for eligible new or resellable items
  • Partial refund for lightly used items with reduced value
  • Store credit if applicable or preferred

Approved refunds will be processed within 5–10 business days to the original payment method.

6. Exchange Policy

We offer exchanges for:

  • Size issues
  • Wrong item received
  • Defective products

Exchange shipping may be covered by Kurivo depending on the situation.

7. Inspection & Approval

All returned items are inspected upon arrival.

We evaluate:

  • Product condition
  • Hygiene and cleanliness
  • Resale suitability

Kurivo reserves the right to make the final decision regarding refund eligibility.

8. Late Returns

Returns requested after 30 days of delivery may be rejected unless otherwise approved by customer support.

9. Contact Us

Email: info@kurivopet.com
Phone: (+1) 213-980-5069